Change Management Consultancy: Design and Development

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	Our Areas of Expertise:

	The Customer Experience

	Leadership

	Vision & Strategies

	Product Launches

	Diversity & Inclusion

	Organisational & Brand Values

	Organisational Effectiveness & Efficiency

Design & Development

Whatever the size of programme we are developing, it starts in the same place and follows the same development process. The first thing we always do is develop a one-page story that provides the framework from which to build the programme.

•	What’s the current reality in the organisation, what is going wrong, what’s good that must be retained and what needs to stop?
•	What is driving the need to change; is it internal, external or a combination of both?
•	What is going to make the change happen? Is it a new set of processes or systems, a new strategy or set of priorities or is it a new vision and brand?
•	What are people required to do? How will they adopt the changes in the way they act, over what time and what is the desired outcome?

Once we have the story we start to learn more from you. With a combination of desk research, interviews with some of your key people and external research, we start to flesh out the programme and the development process begins. We discuss the formats that could be used and are likely to have the greatest impact in your culture, we agree the key timeline and what the measures of success will look like, and we agree the outline programme with you.

Weekly project meetings drive the project process and lead towards one or two Developmental Pilot tests. These are critical to the whole process in that they allow us to see in a ‘live environment’ the conversations we are creating and the conclusions participants are drawing. From these we can make essential revisions to the programme content. During the development process we work with your brand guidelines to match the look and feel of your brand. An implementation plan is then discussed and agreed with you:

•	How will your leaders get involved: a large-scale conference, a series of Regional workshops, team meetings that cascade across your business?
•	Who will facilitate the role out; internal HR professionals, line management or external professionals that we can provide?
•	Who will be your internal ambassadors for the programme and what will their role be?
•	Over what time scale will you role out the programme?

The final stages of the development process are when the materials are signed-off in the required formats and Facilitator Training sessions are run where needed.